Privacy Policy

PRIVACY POLICY Last Updated: September 2, 2026 Mr. Drain Plumber ("Mr. Drain," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains what information we collect, why we collect it, how we use it, when it may be shared, and the choices you have regarding your information when you use the Mr. Drain Plumber website, submit a service request, call one of our telephone numbers, communicate with us, or otherwise use our lead generation and referral services. Mr. Drain is a lead generation and referral service. We use the information you provide primarily to facilitate your request for plumbing services and connect you with an independent plumbing service provider. By using our website or submitting information to us, you acknowledge the practices described in this Privacy Policy. 1. OUR ROLE Mr. Drain Plumber operates as a lead generation and referral service. We do not generally perform the plumbing services requested through our website. Instead, when you request plumbing assistance, we may collect information about your request and provide relevant information to an independent plumbing service provider so that the provider can contact you directly. The independent plumbing service provider may then separately collect and process your information in connection with the services it provides. Once you enter into a relationship directly with a plumbing service provider, that provider's own privacy practices may also apply. 2. INFORMATION WE COLLECT We may collect information that you voluntarily provide to us when requesting a plumbing referral. Depending on how you contact us, this may include: * Your name; * Telephone number; * Email address; * Service address or general location; * Preferred method of contact; * Service area; * Description of your plumbing issue; * Type of plumbing service requested; * Whether the request is an emergency; * Information you provide about your property or plumbing system; * Information contained in messages you send to us; * Information provided during telephone communications; * Information necessary to respond to your inquiry; and * Other information you voluntarily provide. We may also collect certain technical information automatically when you use our website, such as: * IP address; * Browser type; * Device type; * Operating system; * Pages viewed; * Approximate geographic information derived from technical data; * Date and time of website visits; * Referring website; * Website interaction information; and * Other basic technical information necessary to operate, secure, and improve the website. We do not intentionally request sensitive personal information through our general plumbing request forms. 3. HOW WE USE YOUR INFORMATION We primarily collect and use personal information for the purpose for which you provide it. For example, if you submit a request for a plumber, we may use the information you provide to: * Understand the general nature of your request; * Contact you regarding your inquiry; * Determine which independent plumbing service provider may be appropriate to receive the lead; * Provide your contact information and relevant request details to that service provider; * Allow the service provider to contact you directly; * Communicate with you about your referral request; * Respond to questions or requests; * Maintain records of leads and referrals; * Prevent fraud, abuse, or misuse of our website; * Maintain website and system security; * Improve our website and referral service; * Troubleshoot technical problems; * Comply with applicable legal requirements; and * Exercise or protect our legal rights. We do not collect your information for the purpose of selling it as a mailing list or data product. 4. WHEN WE SHARE YOUR INFORMATION 4.1 THE INDEPENDENT PLUMBER RECEIVING YOUR LEAD The primary reason we collect your contact information is to connect you with an independent plumbing service provider. When you request a plumbing referral, we may provide the service provider receiving your lead with information reasonably necessary for the provider to contact you and understand your request. This may include: * Your name; * Telephone number; * Email address; * Service location; * Requested service; * Description of the plumbing issue; * Emergency status; and * Other information you provided that is reasonably relevant to the requested plumbing service. The purpose of providing this information is to allow the independent service provider to contact you regarding your request. We do not provide your information to unrelated businesses simply for those businesses to market their own products or services to you. 5. WE DO NOT SELL OR RENT YOUR PERSONAL INFORMATION Mr. Drain does not sell, rent, or trade your personal information to third parties for their independent marketing purposes. We do not operate a business based on selling customer contact lists. Your information is collected primarily so that we can facilitate the plumbing referral you requested. We may, however, disclose information in the limited circumstances described elsewhere in this Privacy Policy, including to: * The independent plumbing service provider receiving your lead; * Technology and service providers necessary to operate our website and referral service; * Professional advisers where reasonably necessary; * Government authorities where legally required; * Law enforcement where legally required or permitted; * Courts or other legal authorities where required; * Parties involved in a business transaction involving Mr. Drain, subject to applicable law; or * Other parties where you have specifically authorized the disclosure. 6. SERVICE PROVIDERS AND TECHNOLOGY VENDORS We may use third-party companies and service providers to operate portions of our business and website. These may include providers that assist with: * Website hosting; * Database hosting; * Form processing; * Email delivery; * Telephone and call tracking; * Security; * Website analytics; * Cloud storage; * Technical support; * Software infrastructure; * Communications; * Fraud prevention; and * Other services necessary to operate our business. These providers may process information on our behalf as necessary to provide their services. We do not authorize these providers to use your personal information for purposes unrelated to the services they provide to us, except where otherwise permitted by applicable law or disclosed to you. 7. TELEPHONE CALLS AND CALL TRACKING If you call a telephone number displayed on our website, your call may be routed through a call-tracking or telecommunications provider. Depending on the system being used, information such as your telephone number, call time, call duration, and other technical call information may be recorded or processed. Calls may also be recorded where legally permitted and where appropriate notice or consent is provided. Call information may be used to: * Respond to your request; * Identify the source of a lead; * Connect you with a plumbing service provider; * Monitor the performance of our referral service; * Prevent fraud or abuse; * Improve customer communications; and * Maintain business records. If your call is transferred to or followed up by an independent plumbing service provider, that provider may separately collect and process information about your communication with it. 8. TEXT MESSAGES If you communicate with Mr. Drain by text message, we may retain information contained in those communications for purposes of responding to your request, facilitating your referral, maintaining records, preventing abuse, and operating our business. We will not use your telephone number for unrelated promotional text messaging unless permitted by applicable law and, where required, with your consent. 9. EMAIL COMMUNICATIONS If you provide an email address, we may use it to: * Respond to your inquiry; * Confirm receipt of a request; * Provide information relating to your referral; * Communicate with you about your request; * Address customer-service matters; and * Send other communications reasonably related to your interaction with us. We will not sell your email address to third parties. Any independent plumbing service provider receiving your lead may separately communicate with you regarding the plumbing services you requested. 10. COOKIES AND WEBSITE TECHNOLOGIES Our website may use cookies, analytics tools, pixels, local storage, or similar technologies. These technologies may help us: * Keep the website functioning; * Remember certain preferences; * Understand how visitors use the website; * Measure website performance; * Detect security issues; * Prevent fraud; * Understand advertising or marketing performance; and * Improve the website. Some technologies may be provided by third-party service providers. You may be able to control certain cookies through your browser settings. Disabling certain cookies may affect website functionality. 11. ANALYTICS AND MARKETING We may use analytics and advertising technologies to understand how people find and use our website and to measure the effectiveness of our marketing. Where third-party services are used, those services may receive certain technical information associated with website visits. We do not intentionally provide those services with your plumbing request information for the purpose of selling your personal information. Where required by applicable law, we will obtain consent or provide applicable choices before using certain tracking technologies. 12. INFORMATION ABOUT CHILDREN Our website and services are intended for adults and are not directed toward children. We do not knowingly collect personal information from children where prohibited by applicable law. If you believe a child has provided personal information to us, please contact us so that we can determine whether the information should be deleted, subject to applicable legal requirements. 13. INFORMATION SECURITY We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, use, alteration, disclosure, or destruction. However, no website, database, electronic communication, or method of transmission over the Internet can be guaranteed to be completely secure. You understand that information submitted electronically carries some inherent security risk. 14. HOW LONG WE KEEP YOUR INFORMATION We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to: * Provide and administer our referral service; * Maintain business and transaction records; * Resolve disputes; * Prevent fraud and abuse; * Maintain security; * Comply with legal, tax, accounting, insurance, and regulatory obligations; and * Establish, exercise, or defend legal claims. The exact retention period may vary depending on the type of information and the reason it was collected. When information is no longer reasonably required, we may securely delete, destroy, anonymize, or otherwise dispose of it in accordance with applicable requirements. 15. INFORMATION PROVIDED TO AN INDEPENDENT PLUMBING CONTRACTOR When we provide your information to an independent plumbing service provider, that provider may become independently responsible for its subsequent collection, use, storage, and protection of your information. For example, the provider may retain your: * Name; * Phone number; * Email address; * Service address; * Description of the requested work; * Quotes or estimates; * Invoices; * Service history; * Communications; and * Other information necessary to provide its services. You should review the privacy practices of the service provider you choose to hire. Mr. Drain is not responsible for the independent privacy practices, security practices, databases, policies, employees, subcontractors, or systems of an independent service provider after information has been provided to that provider, except to the extent otherwise required by applicable law. 16. LEGALLY REQUIRED DISCLOSURES We may disclose personal information when we reasonably believe disclosure is necessary to: * Comply with a law, regulation, court order, warrant, or legal process; * Respond to a lawful request from a government authority; * Prevent fraud or illegal activity; * Investigate suspected abuse or security incidents; * Protect the rights, property, or safety of Mr. Drain, our users, or others; * Establish, exercise, or defend legal claims; or * Comply with other applicable legal obligations. Where legally permitted, we may limit the information disclosed to what is reasonably necessary for the applicable purpose. 17. BUSINESS TRANSFERS If Mr. Drain is involved in a merger, acquisition, restructuring, financing, sale of assets, sale of the business, bankruptcy, or similar transaction, personal information may be transferred as part of that transaction where permitted by law. Any such transfer will remain subject to applicable privacy laws and obligations. 18. THIRD-PARTY WEBSITES Our website may contain links to websites operated by third parties. We are not responsible for the privacy practices, content, security, or policies of third-party websites. You should review the privacy policy of any third-party website before providing it with personal information. 19. YOUR CHOICES You may choose not to provide certain information. However, certain information may be necessary for us to provide the referral service you requested. For example, if you do not provide a telephone number or other usable contact information, an independent plumbing service provider may be unable to contact you. You may also contact us to ask questions about our handling of your personal information or to make a privacy-related request, subject to applicable law. 20. ACCESSING OR CORRECTING YOUR INFORMATION Subject to applicable law, you may request access to personal information we hold about you or request correction of inaccurate information. Depending on the nature of your request, we may need to verify your identity before providing access to or changing personal information. Certain information may be exempt from access or correction requirements under applicable law. 21. REQUESTS TO DELETE INFORMATION You may request that we delete personal information we hold about you, subject to applicable legal and business requirements. We may be required to retain certain information for purposes including: * Legal compliance; * Tax and accounting; * Fraud prevention; * Dispute resolution; * Contractual obligations; * Insurance; * Security; * Establishing or defending legal claims; or * Other legitimate purposes permitted by law. If your information has already been provided to an independent plumbing service provider, you may also need to contact that provider directly regarding information held by the provider. 22. DO NOT SEND SENSITIVE INFORMATION Our general website forms are not intended for highly sensitive personal information. Please do not submit information such as: * Passwords; * Banking credentials; * Credit-card numbers; * Government identification numbers; * Social insurance numbers; * Medical records unrelated to your plumbing request; * or other highly sensitive information unless specifically requested through an appropriate secure process. 23. ACCURACY OF INFORMATION We take reasonable steps to maintain accurate information for the purposes for which it is used. However, information you submit to us is generally provided by you. You are responsible for providing accurate and current contact information when requesting a referral. 24. PRIVACY OF THE PLUMBING SERVICE PROVIDER The independent plumbing service provider you choose may collect additional information directly from you. That information may be governed by the provider's own privacy policy and applicable privacy legislation. For questions about information collected directly by the plumbing service provider after the referral, you should contact that provider. 25. CHANGES TO THIS PRIVACY POLICY We may update this Privacy Policy periodically to reflect changes to: * Our business; * Our referral practices; * Technology; * Legal requirements; * Privacy practices; or * The services we use. When we make changes, we may update the "Last Updated" date at the top of this Privacy Policy. Your continued use of our website after an updated Privacy Policy is posted constitutes acknowledgment of the updated policy to the extent permitted by law. 26. CONTACT US If you have questions about this Privacy Policy, wish to make a privacy-related request, or believe your personal information has been handled improperly, please contact Mr. Drain Plumber through the contact information provided on our website. Mr. Drain Plumber Website: mrdrainsk.com Email: info@mrdrainsk.com 27. SUMMARY OF OUR PRIVACY PRACTICES For convenience, the most important points are: We collect your information primarily so we can respond to your request and connect you with an independent plumbing service provider. We do not sell or rent your personal information. When you request a plumbing referral, we may provide your relevant contact and job information to the independent plumber receiving your lead so that the plumber can contact you. We may use technology and service providers necessary to operate our website, communications, security, and referral system. We may disclose information when legally required or reasonably necessary to protect our rights, users, property, or security. Once an independent plumbing service provider receives your information, that provider may independently collect, use, and retain your information according to its own privacy practices. You should provide only information that is reasonably necessary to process your plumbing request and should not submit highly sensitive information through general website forms. By using our website or submitting a request, you acknowledge that you have had an opportunity to review this Privacy Policy.